Back Office Operations Administrator

Sweetie Boy Transportation; Richmond (VA); On-site; USD 42,000 - 75,000; Full time

Job summary

Sweetie Boy Transportation is seeking a Back Office Operations Administrator in Richmond, VA to oversee daily administrative and operational functions. You will supervise HR, IT and accounting, ensure policy compliance and track KPIs, while managing facility budgets.

You will lead end-to-end back-office operations, monitor performance metrics, develop SOPs, recruit and mentor staff, and improve communication between back-office and executive teams.

Qualifications

• Experience coordinating multiple back-office functions is preferred.
• Familiarity with SOPs and internal controls.
• Ability to supervise HR, IT, accounting activities.

Responsibilities

• Oversee end-to-end back-office functions for efficiency, accuracy and timely delivery of services.
• Monitor performance metrics, SLAs and KPIs to identify improvement areas.
• Develop and maintain internal SOPs across departments.
• Recruit, train and mentor administrative, IT, and operational staff.
• Manage workforce schedules, intraday staffing and performance reviews.
• Bridge communication between back-office support and front-office/executive teams.
• Process and track vendor invoices, payroll, and daily transactions.
• Enforce corporate compliance frameworks and data security standards.
• Manage procurement, inventory control, and office facility management.
• Oversee maintenance of database records, filing systems, and data analytics.

Job description

Position:Back Office Operations Administrator

Location: Richmond, VA

Job Id:522

# of Openings:1

Oversee the daily administrative and operational functions. Responsibilities would include supervising back-end departments (HR, IT, accounting), ensuring compliance with internal policies, tracking KPIs, and managing facility budgets.

1. Operations & Performance Management

• Oversee end-to-end back-office functions to ensure efficiency, accuracy, and timely delivery of services.
• Monitor and analyze performance metrics, SLAs, and KPIs to identify areas for operational improvement.
• Develop and maintain internal Standard Operating Procedures (SOPs) across departments.
• Recruit, train, and mentor administrative, IT, and operational staff.
• Manage workforce schedules, intraday staffing, and performance reviews.
• Bridge the communication gap between back-office support and front-office or executive teams.

3. Finance & Compliance Support

• Process and track vendor invoices, payroll, and daily transaction activities.
• Enforce corporate compliance frameworks, internal controls, and data security standards.
• Manage procurement, inventory control, and office facility management.
• Oversee the maintenance of database records, filing systems, and data analytics.
• Partner with the IT department to integrate technology upgrades, software solutions, and security enhancements.