Back-Office Loan Servicing Specialist

First Merchants Brand; Daleville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings Account

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Loan Servicing Specialist to join our team. This role performs back-office loan operations to ensure timely, accurate processing in line with regulatory requirements and procedures.

You will handle customer inquiries, guide loan processes, and process complex transactions, escrow items, payments, and corrections, while coordinating with Core Processing on system improvements.

Qualifications

• High school diploma or GED required.
• Two years of financial service or related processing experience.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries by phone and email with accuracy and timeliness.
• Guide customers on loan processes and procedures.
• Process and review complex transactions to reach resolution with minimal customer impact.
• Review statements, reports, filings, and invoices for accuracy.
• Process loan transactions including payments, payoffs, escrows, and corrections.
• Maintain Core processing system and coordinate with Core Processing on system enhancements.

Skills

Customer service

Financial services

Processing experience

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

First Merchants Bank is seeking a Loan Servicing Specialist to join our team. This role performs back-office loan operations to ensure timely, accurate processing in line with regulatory requirements and procedures.

You will handle customer inquiries, guide loan processes, and process complex transactions, escrow items, payments, and corrections, while coordinating with Core Processing on system improvements.