Back Office Clinic Assistant - Bilingual Spanish Preferred

Planned Parenthood Columbia Willamette; Portland (OR); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid time off

Nine paid holidays

Medical, dental, and vision insurance

403(b) retirement plan with employer0

Free, confidential counseling and EAP

Résumé du poste

Planned Parenthood Columbia Willamette in Portland, OR is seeking a Back Office Clinic Assistant to support patients and clinicians throughout visits. You’ll welcome patients, help prepare them for appointments, and assist during examinations.

Responsibilities include documenting patient information and vital signs, preparing rooms and supplies, maintaining EHR records, and following infection control protocols.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to learn clinical procedures and terminology.
• Commitment to patient-centered, inclusive care.
• Ability to handle multiple priorities in a busy clinic.

Responsabilités

• Welcome patients and prepare them for appointments.
• Obtain and document patient information and vital signs.
• Assist clinicians during examinations and procedures.
• Prepare exam rooms, supplies, and equipment.
• Maintain accurate patient documentation in EHR.
• Follow infection prevention and safety protocols.
• Protect patient privacy and provide compassionate care.
• Support patient education and services information.

Connaissances

Customer service

Interpersonal skills

Communication

Teamwork

Bilingual Spanish

Formation

High school diploma

Outils

EHR familiarity

Description du poste

As a Back Office Clinic Assistant, you'll provide hands-on support to patients and clinicians throughout their visits.

On a typical day, you might:

• Welcome patients into clinical areas and help prepare them for appointments.
• Obtain and document patient information, medical histories, and vital signs.
• Assist clinicians during examinations, procedures, and patient visits.
• Prepare exam rooms, supplies, instruments, and equipment for patient care.
• Support patient education and provide information about services and follow-up care within your training and role.
• Collect and process specimens and perform clinical support tasks as trained and authorized.
• Maintain accurate patient documentation using our electronic health record (EHR) system.
• Follow infection prevention, sterilization, and safety protocols.
• Help maintain clinical inventory, supplies, and equipment.
• Protect patient privacy and provide compassionate, inclusive, judgment-free care.
• Work closely with clinicians and other health center staff to keep patient visits running smoothly.

Schedule & Location

full-time, onsite position (37.5 hours/week)

Northeast Family Planning Health Center in Portland, Oregon

Regular Schedule:

• Monday: 9:30am–5:30pm
• Tuesday: 10:30am–6:30pm
• Wednesday: 10:30am–6:30pm
• Thursday: 10:30am–6:30pm
• Friday: 10:30am–6:30pm

Regular days off: Saturday and Sunday.

Candidates must be able to reliably work this schedule, including the evening shifts on Mondays and Wednesdays.

Employees may be requested or required to occasionally work other days (including weekends), hours, and locations to meet operational needs.

Bilingual Spanish skills are preferred but not required.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service, interpersonal, and communication skills.
• Ability to provide compassionate, respectful care to people from diverse backgrounds.
• Comfort learning clinical procedures, medical terminology, and new technology.
• Strong organizational skills and attention to detail.
• Ability to follow instructions, maintain confidentiality, and work effectively as part of a team.
• Willingness to perform hands‑on clinical support tasks and participate in required training.
• Ability to manage multiple priorities in a busy health care environment.
• Commitment to patient‑centered care, inclusion, and equitable access to health care.

Nice to Have

• Bilingual Spanish proficiency.
• Experience in health care, patient care, or another customer‑facing role.
• Previous experience as a Medical Assistant, Clinic Assistant, or similar position.
• Familiarity with electronic health records (EHR).
• Experience supporting patients in a reproductive or sexual health care setting.

We welcome applicants from a variety of professional backgrounds. Experience in retail, hospitality, food service, caregiving, or other people‑focused work can provide valuable skills for this position.

Pay & Growth

$20.37–$29.68/hour

This is a represented, hourly (non‑exempt) position. The wage scale is established by the collective bargaining agreement (CBA), and starting wage placement is based on relevant experience and internal equity.

Most new hires start toward the lower end of the range, with room to grow.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter‑level premium: +$3.44/hour

Language premiums are available to eligible employees who meet PPCW's applicable proficiency requirements.

After six months, you may be eligible for additional clinical responsibilities that include extra hourly pay.

Why Work at PPCW?

Because the work you do here matters.

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support to people in our communities. At PPCW, you'll be part of a mission‑driven team committed to reducing barriers to care and ensuring patients are treated with dignity, compassion, and respect.

Our patients come to us from all walks of life, including people who face financial, social, or systemic barriers to accessing health care.

As a Back Office Clinic Assistant, you'll help patients feel supported during important, sometimes vulnerable moments in their lives. Your clinical support, communication skills, and compassion will contribute directly to their experience and the quality of care they receive.

You'll also have opportunities to develop new skills, gain hands‑on health care experience, and grow professionally while contributing to a mission that makes a meaningful difference.

You don't have to be a clinician to make an impact on someone's health care. Sometimes it starts with the person who helps them feel safe, respected, and understood.

Benefits & Support

We offer a benefits package designed to support your health, stability, and professional growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) retirement plan with employer match
• Free, confidential counseling and support through our Employee Assistance Program (EAP)
• Training and professional development opportunities