Back-of-House Supervisor — Lead Shifts & Develop Team

Chick-fil-A; Worcester (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Learning from leaders

Competitive pay

Role model for team

Job summary

Chick-fil-A Worcester is seeking a Supervisor to embody our core values while serving guests with a servant’s heart in a fast-paced environment. This role focuses on daily operations and holding team members accountable for Operational Excellence and Winning Hearts strategies.

The Supervisor will lead by example, coach staff, open/close shifts, and ensure accurate cash handling with strong communication across the team. Previous leadership is beneficial; reliable transportation is required.

Qualifications

• Smile and friendly demeanor.
• Strong eye contact and engagement with guests.
• Ability to thrive in fast-paced environment.
• Reliable transportation.

Responsibilities

• Support senior leadership in daily operations.
• Coach and develop team members.
• Lead shifts and manage opening/closing duties.
• Count cash drawers and finalize day.
• Maintain guest satisfaction through service standards.
• Uphold Chick-fil-A culture and core values.

Skills

Customer service

Leadership

Communication

Teamwork

Reliability

Job description

Chick-fil-A Worcester is seeking a Supervisor to embody our core values while serving guests with a servant’s heart in a fast-paced environment. This role focuses on daily operations and holding team members accountable for Operational Excellence and Winning Hearts strategies.

The Supervisor will lead by example, coach staff, open/close shifts, and ensure accurate cash handling with strong communication across the team. Previous leadership is beneficial; reliable transportation is required.