Restaurant Team Leader — Lead Shifts & Develop Talent

Chick-fil-A; Framingham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

Leadership development

Team environment

Job summary

Chick-fil-A in Framingham is seeking a Team Leader to support daily operations and coach team members in a high-volume setting. You will lead shifts, ensure outstanding customer service, and model Chick-fil-A values with a servant’s heart.

This full-time role requires Saturday availability, a positive attitude, and the ability to coach others while maintaining high standards of quality and efficiency. You will help uphold policies and drive guest satisfaction across the restaurant.

Qualifications

• Smile and greet guests with warmth.
• Maintain eye contact to build rapport.
• Speak enthusiastically to guests and colleagues.
• Create emotional connections with guests to enhance service.
• Reliable transportation to arrive on shift.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Commitment to superior customer service and teamwork.
• Coach and mentor team members to uphold standards and policies.
• Demonstrate leadership and accountability on shift.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guest needs and manage the guest experience.
• Assist in training of new hires and set the tone for a shift.
• Manage cost controls and execute all checklists.
• Coach and mentor team members on food safety and service practices.
• Lead shifts as a supervisor and key holder; open/close as needed.
• Count drawers and finalize day end procedures.
• Communicate clearly in written and spoken form; ensure policy compliance.
• Support leadership development and team accountability.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

Customer service

Team members coaching

Leadership

Job description

Chick-fil-A in Framingham is seeking a Team Leader to support daily operations and coach team members in a high-volume setting. You will lead shifts, ensure outstanding customer service, and model Chick-fil-A values with a servant’s heart.

This full-time role requires Saturday availability, a positive attitude, and the ability to coach others while maintaining high standards of quality and efficiency. You will help uphold policies and drive guest satisfaction across the restaurant.