B2C Product Manager: Loyalty & Engagement (Hybrid)

Rewards Network; Chicago (IL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Hybrid working space Downtown Chicago

Dining reimbursement

Job summary

Rewards Network is seeking a Product Manager, B2C to own the consumer-facing experience that drives member engagement, retention, and dining frequency across a 25M+ member base. You’ll partner with Product leadership and work with engineering, design, marketing, and loyalty partners to ship features that boost activation and lifetime value.

You will define the vision and roadmap for loyalty mechanics and post-dining engagement, using data-driven insights to inform decisions and accelerate

Qualifications

• 5+ years of Product Management experience in B2C digital products.
• Experience shipping features in mobile apps, mobile web, or web platforms.
• Strong consumer empathy and ability to translate insights into product decisions.
• Proven track record of driving engagement, retention, or LTV through product changes.
• Experience leading cross-functional teams and comfortable in fast-paced environments.

Responsibilities

• Define and manage the product roadmap for consumer-facing experiences across web, mobile web, native apps, and channels.
• Evolve engagement strategy across 30+ partner programs to drive habitual engagement.
• Translate insights into prioritized backlogs, user stories, and acceptance criteria.
• Collaborate with engineering and design to ship features iteratively.
• Define success metrics and run experiments to inform roadmap decisions.
• Work with Marketing, Lifecycle, and CRM on go-to-market and lifecycle communication.
• Ensure alignment with airline, hotel, and retail loyalty partners' brand standards.

Skills

Product Management

Consumer empathy

Data analysis

Agile methodologies

Cross-functional collaboration

Communication

Education

Bachelor's degree

Tools

JIRA

Confluence

Miro

SQL

BI tools

A/B testing platforms

Job description

Rewards Network is seeking a Product Manager, B2C to own the consumer-facing experience that drives member engagement, retention, and dining frequency across a 25M+ member base. You’ll partner with Product leadership and work with engineering, design, marketing, and loyalty partners to ship features that boost activation and lifetime value.

You will define the vision and roadmap for loyalty mechanics and post-dining engagement, using data-driven insights to inform decisions and accelerate