B2B Tech Support & Customer Care Champion

Customer Operations; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Career growth opportunities

Job summary

A leading telecommunications company seeks a Technical Support Customer Service Representative to assist B2B customers with network and connectivity issues. The role requires strong problem-solving abilities and effective communication to maintain relationships with business clients. Qualified candidates should have a high school diploma, experience in customer service, and D/I abilities. The position offers various schedules, opportunities for career growth, and a comprehensive benefits package.

Qualifications

• 6+ months of customer service or related experience is preferred.
• 6+ months of basic technical support experience and heavy volume phone experience.
• Dependable, problem-solving skills, and resilience are essential.

Responsibilities

• Answer inbound tech support calls and consult with customers during troubleshooting.
• Establish and maintain professional relationships with business customers.
• Document customer interactions and navigate various systems during calls.

Skills

Communication

Diagnostic/troubleshooting

Customer service

Multitasking

Adaptable

Education

High school diploma or equivalent

Tools

MS Office

Job description

A leading telecommunications company seeks a Technical Support Customer Service Representative to assist B2B customers with network and connectivity issues. The role requires strong problem-solving abilities and effective communication to maintain relationships with business clients. Qualified candidates should have a high school diploma, experience in customer service, and D/I abilities. The position offers various schedules, opportunities for career growth, and a comprehensive benefits package.