B2B Retention Marketing Manager (CRM & Growth)

DoorDash, Inc.; New York (NY); On-site; USD 143,000 - 210,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Medical, dental & vision

Job summary

DoorDash, Inc. is seeking a Manager of Retention Marketing for DoorDash for Business. You will develop and optimize CRM programs to boost adoption and usage among administrators and end users across multiple channels.

The role requires 5–7+ years in marketing with 4+ years in lifecycle/retention marketing, strong analytical skills, and experience with CRM platforms (Braze a plus). A Bachelor’s degree is expected. Equal opportunity employer with comprehensive benefits.

Qualifications

• 5+ years of experience in marketing or growth overall.
• 4+ years of experience in lifecycle, email, CRM, or retention marketing.
• Familiarity with CRM technology including ESPs (Braze experience is a plus), segmentation tools, and complex data structures and systems.

Responsibilities

• Develop, test and implement CRM strategies to improve key metrics for DoorDash for Business.
• Execute end-to-end campaigns from strategy brief to launch.
• Manage cross-functional relationships to lead the channel communications strategy.

Skills

Lifecycle marketing

CRM marketing

Retention marketing

Cross-functional

Analytics

Education

Bachelor's degree

Tools

Braze

Sigma

Tableau

Job description

DoorDash, Inc. is seeking a Manager of Retention Marketing for DoorDash for Business. You will develop and optimize CRM programs to boost adoption and usage among administrators and end users across multiple channels.

The role requires 5–7+ years in marketing with 4+ years in lifecycle/retention marketing, strong analytical skills, and experience with CRM platforms (Braze a plus). A Bachelor’s degree is expected. Equal opportunity employer with comprehensive benefits.