B2B Implementation Lead – Genomics & API Integrations

mydnainc; Houston (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical & Health Savings

Dental & Vision coverage

401(k) Matching

Diverse PTO framework

Disability & Family Leave

Job summary

Gene by Gene is seeking an experienced Implementation Specialist to lead our B2B customer support function and own the complete technical lifecycle of client accounts. This hybrid role spans pre-sales scoping through system integration and ongoing platform upgrades, bridging commercial promises with operational execution.

You will oversee onboarding, portal setups, and mid-lifecycle switchovers, collaborating with Data Engineering, Lab, Commercial, and 3PL teams to keep go-live on schedule.

Qualifications

• 4+ years of experience in technical sales engineering, solutions architecture, or technical project management.
• Experience in reference laboratories, biotech, or SaaS environment is preferred.
• Bachelor’s degree in a technical discipline.
• Ability to translate complex technical specs for non-technical stakeholders.

Responsibilities

• Design end-to-end workflows across 3PL, lab processing, and delivery.
• Lead pre-sales technical scoping with Commercial and Outside Sales.
• Direct client onboarding including portal setup and API integration.
• Manage mid-lifecycle changes such as product switchovers and upgrades.
• Coordinate with Data Engineering, Lab, Commercial, and 3PL to meet go-live schedules.

Skills

CRM proficiency

API integrations

Technical data workflows

Project management

Cross-functional leadership

Effective communication

Education

Bachelor’s degree in Project Management, Business Administration, Systems Engineering, Computer Science, Life Sciences, or related technical discipline

Tools

CRM systems

API platforms

Data tooling

Job description

Gene by Gene is seeking an experienced Implementation Specialist to lead our B2B customer support function and own the complete technical lifecycle of client accounts. This hybrid role spans pre-sales scoping through system integration and ongoing platform upgrades, bridging commercial promises with operational execution.

You will oversee onboarding, portal setups, and mid-lifecycle switchovers, collaborating with Data Engineering, Lab, Commercial, and 3PL teams to keep go-live on schedule.