General Manager

Thompson Safety; Cleveland Heights (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Thompson Safety is seeking a General Manager to oversee all facets of sales and operations, ensuring efficiency, profitability, and strategic alignment. You will lead multiple levels of staff, manage budgets, ensure customer satisfaction, and ensure compliance with policies and laws.

The GM serves as the key link between executive leadership and front-line teams, fostering a culture of excellence, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years of progressive management experience in a B2B environment.
• Proven track record of driving growth and improving efficiency.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional certification may be required in some markets.
• Valid driver's license and auto insurance; ability to pass drug and background check.

Responsibilities

• Oversee daily operations across all departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze KPIs to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies aligned with the company’s vision and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain relationships with stakeholders, vendors, and customers to ensure excellent service.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and growth.
• Performs other related duties as assigned.

Skills

Leadership

Budget management

Financial acumen

Communication

Problem-solving

Decision-making

Education

Bachelor's degree in business administration or related field

Job description

Job Summary

The General Manager is responsible for overseeing all aspects of the organization’s sales & operations to ensure efficiency, profitability, and alignment with strategic goals. This role involves leading various levels of employees, managing budgets, ensuring customer satisfaction, and maintaining compliance with company policies and applicable laws. The GM serves as the primary link between executive leadership and operational/sales teams, fostering a culture of excellence, accountability, and continuous improvement.

The General Manager is responsible for overseeing all aspects of the organization’s sales & operations to ensure efficiency, profitability, and alignment with strategic goals. This role involves leading various levels of employees, managing budgets, ensuring customer satisfaction, and maintaining compliance with company policies and applicable laws. The GM serves as the primary link between executive leadership and operational/sales teams, fostering a culture of excellence, accountability, and continuous improvement.

Supervisory Responsibilities

• Directly manages a team of leaders.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions

• Oversee daily operations across all departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze key performance indicators (KPIs) to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies that align with the company’s vision, mission, and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Performs other related duties as assigned.

Experience & Qualifications

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience, preferably in a B2B industry.
• Proven track record of driving growth, improving efficiency, and leading diverse teams.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional certification may be required in some markets.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.