B2B Growth & Lifecycle Architect

OpenAI, Inc.; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI is seeking a Lifecycle Lead to drive the company-wide owned-channel lifecycle for SMBs and enterprise teams. The role collaborates with Engineering, Product, Data Science and PMMs to build scalable platforms for identity, audiences, and triggers.

It sits in San Francisco with a hybrid 3-day office week and relocation assistance. The candidate will own evergreen journeys across onboarding, activation, retention, resurrection, and monetization, and lead template design for email, push, and

Qualifications

• 10+ years of experience in lifecycle, CRM, retention, growth, product marketing, or marketing technology.

Responsibilities

• Lead company-wide lifecycle and owned-channel engagement strategy.
• Shape tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, observability.
• Define scalable deployment workflows and governance for safe, scalable launches.
• Translate audience and business goals into evergreen journey strategies across onboarding, activation, retention, and monetization.
• Lead design, launch, and optimization of templates and journeys across email, push, and in-product messaging.
• Build measurement systems linking reach, delivery, engagement, and retained activity through experiments.
• Improve lifecycle portfolio through relevance, personalization, and per-user frequency.

Skills

Lifecycle strategy

Cross-functional leadership

Experimental design

Audience & segmentation

Systems thinking

Job description

OpenAI is seeking a Lifecycle Lead to drive the company-wide owned-channel lifecycle for SMBs and enterprise teams. The role collaborates with Engineering, Product, Data Science and PMMs to build scalable platforms for identity, audiences, and triggers.

It sits in San Francisco with a hybrid 3-day office week and relocation assistance. The candidate will own evergreen journeys across onboarding, activation, retention, resurrection, and monetization, and lead template design for email, push, and