B2B Dealer Experience Associate

Revelyst Outdoor; Irvine (CA); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical and dental benefits

Vision insurance

401(k)

PTO

Gear discounts

Résumé du poste

Revelyst Outdoor in Irvine is seeking a B2B Dealer Experience Associate to provide personalized support to specialty and locally owned dealer accounts. You will manage smaller volume orders, maintain inventory records, and build strong retailer relationships, reporting to the Manager, B2BDealer Experience.

This on-site role requires 2+ years in customer service, strong communication, and proficiency with SAP and Microsoft Office.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 2+ years in customer service or dealer support.
• Strong communication and relationship-building skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite and SAP.
• Experience with Oracle, SAP, Salesforce is a plus.

Responsabilités

• Manage sales orders for specialty and locally owned dealer accounts.
• Provide personalized service and support tailored to individual dealer needs.
• Process manual orders including stocking, preseason, closeout, credits, and RA’s.
• Maintain accurate inventory records and assist with inventory-related inquiries.
• Communicate proactively with dealers regarding order status, availability, and changes.
• Support B2B/EDI onboarding and troubleshooting for dealer accounts.
• Assist with reporting and documentation for dealer performance and order history.
• Collaborate with internal teams to resolve issues and ensure smooth operations.

Connaissances

Communication

Relationship building

Attention to detail

Multitasking

Customer service

Formation

High School diploma or GED

Associate degree preferred

Bachelor's degree

Masters

PhD

Outils

Microsoft Office Suite

SAP

Oracle

Salesforce

Description du poste

Job Description

JOB OVERVIEW

The B2B Dealer Experience Associate provides personalized support to specialty and locally owned dealer accounts. This role focuses on managing smaller volume sales orders, maintaining accurate inventory records, and building strong relationships with independent retailers and the Sales team. The Dealer Experience Specialist ensures timely order processing, clear communication, and a high level of service tailored to the unique needs of each dealer.

This position reports to the Manager, B2BDealer Experience and is based out of our Irvine office.

As the B2B Dealer Experience Associate, you will have an opportunity to:

• Manage sales orders for specialty and locally owned dealer accounts.
• Provide personalized service and support tailored to individual dealer needs.
• Process manual orders including stocking, preseason, closeout, credits, and RA’s.
• Maintain accurate inventory records and assist with inventory-related inquiries.
• Communicate proactively with dealers regarding order status, availability, and changes.
• Support B2B/EDI onboarding and troubleshooting for dealer accounts.
• Assist with reporting and documentation for dealer performance and order history.
• Collaborate with internal teams to resolve issues and ensure smooth operations.

You have:

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years of experience in customer service or dealer support.
• Strong communication and relationship-building skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite and SAP.
• Experience with Oracle, SAP, Salesforce systems is a plus.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ADDITIONAL INFORMATION ( Needed for Compensation Review )

Minimum Education Required

High School or GED

Masters

Associates

PhD

Bachelors

None

Commensurate experience may substitute for Education requirement

(Applies only up to a Bachelors)

Required field of study Click or tap here to enter text.

Years of Experience

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Other:

Pay Range:

Hourly Rate: $21.20 - $24.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled