B2B Customer Support & Onboarding Specialist

GCG; Virginia; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Robust Financial Security

Generous Time Off

Wellness & Support Programs

Extras That Matter

An employee-centric company

Job summary

Seacoast, a GCG Company, is seeking a Customer Support Specialist to join our team in Chesapeake, Virginia. You will onboard new customers and manage day-to-day activities including quotes, orders, RFQs, and RMAs to ensure superior service.

In a fast-paced B2B environment, you will collaborate with internal partners, respond to inquiries with urgency, and strive for first-contact resolution while supporting continuous improvement and customer satisfaction.

Qualifications

• 3+ years of Customer Service/Support experience in a business-to-business environment.
• Experience working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred.
• High School Diploma or Equivalent is required; Bachelor's Degree preferred.
• Proficiency with Microsoft Office suite.
• Proficiency using an ERP system.
• Ability to work effectively under pressure in a deadline-driven environment.
• Professional verbal and written communication and listening skills.
• Ability to communicate with a diverse population of people.
• Ability to work in a team environment.
• Ability to think critically and analyze issues based on data.

Responsibilities

• Onboard all new customers.
• Respond to all customer inquiries with a sense of urgency and first contact resolution.
• Process quotes and orders in the ERP system.
• Process RFQ's and RMAs, follow to completion.
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems.
• Actively participate in opportunities to improve knowledge of the company, products, markets, and systems.
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency.
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved.
• Work toward and contribute to the success of all individual and team goals/metrics.
• Support phone coverage as needed.
• Perform other duties.

Skills

Customer service

Communication skills

Teamwork

Data analysis

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Microsoft Office

ERP system

Job description

Seacoast, a GCG Company, is seeking a Customer Support Specialist to join our team in Chesapeake, Virginia. You will onboard new customers and manage day-to-day activities including quotes, orders, RFQs, and RMAs to ensure superior service.

In a fast-paced B2B environment, you will collaborate with internal partners, respond to inquiries with urgency, and strive for first-contact resolution while supporting continuous improvement and customer satisfaction.