Customer Support Specialist - Chesapeake, VA

GCG; Virginia; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Robust Financial Security

Generous Time Off

Wellness & Support Programs

Extras That Matter

An employee-centric company

Job summary

Seacoast, a GCG Company, is seeking a Customer Support Specialist to join our team in Chesapeake, Virginia. You will onboard new customers and manage day-to-day activities including quotes, orders, RFQs, and RMAs to ensure superior service.

In a fast-paced B2B environment, you will collaborate with internal partners, respond to inquiries with urgency, and strive for first-contact resolution while supporting continuous improvement and customer satisfaction.

Qualifications

• 3+ years of Customer Service/Support experience in a business-to-business environment.
• Experience working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred.
• High School Diploma or Equivalent is required; Bachelor's Degree preferred.
• Proficiency with Microsoft Office suite.
• Proficiency using an ERP system.
• Ability to work effectively under pressure in a deadline-driven environment.
• Professional verbal and written communication and listening skills.
• Ability to communicate with a diverse population of people.
• Ability to work in a team environment.
• Ability to think critically and analyze issues based on data.

Responsibilities

• Onboard all new customers.
• Respond to all customer inquiries with a sense of urgency and first contact resolution.
• Process quotes and orders in the ERP system.
• Process RFQ's and RMAs, follow to completion.
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems.
• Actively participate in opportunities to improve knowledge of the company, products, markets, and systems.
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency.
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved.
• Work toward and contribute to the success of all individual and team goals/metrics.
• Support phone coverage as needed.
• Perform other duties.

Skills

Customer service

Communication skills

Teamwork

Data analysis

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Microsoft Office

ERP system

Job description

Overview

Seacoast (https://www.seacoastusa.com/), a GCG Company, is currently seeking Customer Support Specialists to join our Customer Support team!

Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success? Do you take pride in delivering exceptional customer experiences? If so, Seacoast's Customer Support team could be your next career home!

As a Seacoast Customer Support Specialist, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction.

Schedule

Monday to Friday, 8:00am to 5:00pm EST

Location

3800 Cook Blvd. Suite B Chesapeake, Virginia 23323

What You'll Do

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Process quotes and orders in the ERP system
• Process RFQ's and RMA's, follow to completion
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

What You'll Bring

• 3+ year of Customer Service / Support experience within a business-to-business environment
• Expereince working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred
• High School Degree or Equivalent required; Bachelor's Degree preferred
• Proficiency with Microsoft Office suite
• Proficiency using an ERP system
• Ability to work effectively under pressure in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

What We Offer

• Competitive hourly pay
• Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!

About Seacoast

Seacoast is a leading provider of marine shipbuilding cable for over 70 years. We are a specialty distributor of cable and associated electrical and electronic products for the military and shipbuilding industry, the oil and gas industry, and other industrial markets. We specialize in supplying cable and electrical components to the US Navy and their contractors, with our cable being used on every ship and submarine in the US Navy fleet.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions.