Remote B2B Customer Support Consultant | Shipping Expert

Sendcloud; United States; À distance; USD 24 000 - 27 000; Plein temps

Avantages offerts par ce poste

Salary €1900–€2150 (14 installments)

Learning budget €2000 for courses &认证s

Meal card €7.63/day (tax-free)

22 days paid vacation per year

4 weeks sabbatical every 3 years

€500 home office budget

Virtual team socials

After-hours drinks at Sendcloud Bar

Résumé du poste

Sendcloud is seeking a dedicated Customer Support Consultant to serve our B2B merchants. You will handle onboarding questions, shipping escalations, and complex queries across calls, live chat, and tickets, ensuring fast, clear resolutions.

You will build deep product knowledge across carrier integrations and support processes, with a clear path toward QA, coaching, or process improvements for motivated team players.

Qualifications

• Proficient in Italian and English (spoken and written).
• Based in Vale Do Tejo, Portugal (remote option).
• Strong multitasking and prioritisation in a fast-paced support environment.
• Customer-facing experience is a plus; attitude and communication matter most.

Responsabilités

• Provide primary support for B2B merchants via calls, chat and tickets with speed and clarity.
• Guide merchants through the Sendcloud platform and resolve onboarding and shipping escalations.
• Own and manage a multi-channel queue, maintaining high-quality responses across formats.
• Collaborate with the Support team to share knowledge and raise service quality.

Connaissances

Italian language

English language

Description du poste

Sendcloud is seeking a dedicated Customer Support Consultant to serve our B2B merchants. You will handle onboarding questions, shipping escalations, and complex queries across calls, live chat, and tickets, ensuring fast, clear resolutions.

You will build deep product knowledge across carrier integrations and support processes, with a clear path toward QA, coaching, or process improvements for motivated team players.