Customer Support & Orders Specialist: Drive Quotes & Orders

Jason Hose Solutions; Carol Stream (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

Life insurance

Employer-paid Short- and Long-Term Dis

401k with company match

Paid time off

Job summary

AMMEGA is seeking a Customer Support Specialist to facilitate information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life includes taking orders via multiple channels, processing orders accurately, and maintaining customer files.

You will research order history, review inventory, follow up on orders, and coordinate with vendors and customers to obtain pricing and generate quotes.

Qualifications

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

Responsibilities

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

Skills

Verbal Communication

Written Communication

Analytical Thinking

Problem Solving

Customer Focus

Team Collaboration

Attention to Detail

Education

Associate’s or Bachelor’s degree preferred / 4+ years experience

Tools

MS Word

MS Excel

Outlook

Job description

AMMEGA is seeking a Customer Support Specialist to facilitate information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life includes taking orders via multiple channels, processing orders accurately, and maintaining customer files.

You will research order history, review inventory, follow up on orders, and coordinate with vendors and customers to obtain pricing and generate quotes.