B2B Customer Solutions Specialist II

AMMEGA; Buford (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

AMMEGA is seeking a customer service representative in Buford, Georgia, to provide exceptional service and support. The ideal candidate should have 3 years of B2B customer service experience and excellent communication skills. Responsibilities include responding to customer requests, managing orders, and supporting quality issues.

Familiarity with Salesforce CRM and MS Office is essential. Candidates with experience in distribution or manufacturing environments will be preferred.

Qualifications

• 3 years experience in B2B customer service call or contact center.
• Excellent written and verbal communication skills.
• Experience working in distribution and/or manufacturing environments a plus.

Responsibilities

• Provide exceptional service and support to customers.
• Quickly acquire knowledge of products and processes.
• Communicate directly with customers to offer product solutions.
• Manage backorder and daily reports.
• Build and expand customer relationships.

Skills

B2B customer service experience

Salesforce CRM

Communication skills

Mathematical aptitude

Technical aptitude

MS Office (Excel, Word, PowerPoint)

Education

College degree or equivalent work experience

Tools

Salesforce CRM

Various ERPs

Job description

AMMEGA is seeking a customer service representative in Buford, Georgia, to provide exceptional service and support. The ideal candidate should have 3 years of B2B customer service experience and excellent communication skills. Responsibilities include responding to customer requests, managing orders, and supporting quality issues.

Familiarity with Salesforce CRM and MS Office is essential. Candidates with experience in distribution or manufacturing environments will be preferred.