B2B Customer Success & Order Specialist

Ammega; Reading (Berks County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Internal career advancement

On-the-job training

Educational support

Global network

Job summary

Ammega is seeking a Customer Service Representative for a manufacturing environment focused on order management, customer support, and cross-functional coordination. You will process quotes and POs, convert quotes to orders, and coordinate with Sales, Engineering, and Product Management to answer inquiries.

The role requires 2+ years of B2B customer service or a college degree, along with strong communication, math, and technical aptitude. Domestic US work only.

Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with Salesforce, D365, and order management systems.

Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Skills

B2B customer service

Communication

Analytical aptitude

Technical aptitude

Independent & collaborative work

Education

College degree

Tools

Salesforce (CRM)

D365 (ERP/MRP)

Order management systems

Microsoft Windows-based software

Job description

Ammega is seeking a Customer Service Representative for a manufacturing environment focused on order management, customer support, and cross-functional coordination. You will process quotes and POs, convert quotes to orders, and coordinate with Sales, Engineering, and Product Management to answer inquiries.

The role requires 2+ years of B2B customer service or a college degree, along with strong communication, math, and technical aptitude. Domestic US work only.