B2B Customer Success & Order Specialist

Flexaust Inc.; Burlington (NC); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Flexaust Inc. in Burlington, NC is seeking a Customer Service Representative to be the primary contact for inquiries, order processing, and account support.

This on-site role requires detail-oriented multitaskers who communicate professionally with customers and internal teams. Typical hours are 8:00 AM to 5:00 PM, Monday through Friday, with opportunities to utilize Microsoft Dynamics, Salesforce, Excel, and Word in day-to-day tasks.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Prior B2B customer service or sales experience required.
• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with customers and colleagues.
• Proficient with Microsoft Windows, Excel, and Word.
• Experience with Microsoft Dynamics and Adobe is a plus.
• Experience with Salesforce is a plus.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities.
• Must be eligible to work in North Carolina.

Responsibilities

• Serve as the primary point of contact for prospective and current customers.
• Accurately and efficiently process customer purchase orders.
• Provide customers with product, pricing, and service information.
• Troubleshoot and resolve customer issues and product concerns in a timely manner.
• Initiate and process return requests as needed.
• Prepare, enter, and maintain customer quotations.
• Maintain and update customer account information.
• Collect and process required information to set up new customer accounts.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Multitasking

Detail-oriented

Professional communication

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Dynamics

Adobe

Salesforce

Job description

Flexaust Inc. in Burlington, NC is seeking a Customer Service Representative to be the primary contact for inquiries, order processing, and account support.

This on-site role requires detail-oriented multitaskers who communicate professionally with customers and internal teams. Typical hours are 8:00 AM to 5:00 PM, Monday through Friday, with opportunities to utilize Microsoft Dynamics, Salesforce, Excel, and Word in day-to-day tasks.