Customer Service Representative

Flexaust Inc.; Burlington (NC); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Flexaust Inc. in Burlington, NC is seeking a Customer Service Representative to be the primary contact for inquiries, order processing, and account support.

This on-site role requires detail-oriented multitaskers who communicate professionally with customers and internal teams. Typical hours are 8:00 AM to 5:00 PM, Monday through Friday, with opportunities to utilize Microsoft Dynamics, Salesforce, Excel, and Word in day-to-day tasks.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Prior B2B customer service or sales experience required.
• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with customers and colleagues.
• Proficient with Microsoft Windows, Excel, and Word.
• Experience with Microsoft Dynamics and Adobe is a plus.
• Experience with Salesforce is a plus.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities.
• Must be eligible to work in North Carolina.

Responsibilities

• Serve as the primary point of contact for prospective and current customers.
• Accurately and efficiently process customer purchase orders.
• Provide customers with product, pricing, and service information.
• Troubleshoot and resolve customer issues and product concerns in a timely manner.
• Initiate and process return requests as needed.
• Prepare, enter, and maintain customer quotations.
• Maintain and update customer account information.
• Collect and process required information to set up new customer accounts.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Multitasking

Detail-oriented

Professional communication

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Dynamics

Adobe

Salesforce

Job description

Description

Company Overview

Flexaust is a multinational manufacturer of high-quality hose and ducting products serving commercial and industrial markets. We are currently seeking a full-time Customer Service Representative to join our team at our Burlington, North Carolina facility.

Position Summary

The Customer Service Representative is responsible for delivering a high level of service to both prospective and existing customers. This role serves as the primary point of contact for customer inquiries, order processing, and account support. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while communicating professionally with customers and internal teams.

Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for prospective and current customers
• Accurately and efficiently process customer purchase orders
• Provide customers with product, pricing, and service information
• Troubleshoot and resolve customer issues and product concerns in a timely manner
• Initiate and process return requests as needed
• Prepare, enter, and maintain customer quotations
• Maintain and update customer account information
• Collect and process required information to set up new customer accounts
• Collaborate with internal departments to ensure customer satisfaction

Requirements

Education & Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• Prior B2B customer service or sales experience required
• Strong written and verbal communication skills
• Ability to communicate clearly and professionally with customers and colleagues
• Proficient with Microsoft Windows, Excel, and Word
  • Experience with Microsoft Dynamics and Adobe is a plus
  • Experience with Salesforce is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and competing priorities
• Must be eligible to work in North Carolina

Work Environment

This is a full-time, on-site position located in Burlington, NC, with standard hours of 8:00 AM - 5:00 PM, Monday through Friday.