B2B Customer Service Specialist – Hybrid Role

Murrelektronik North America; Suwanee (GA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Murrelektronik North America is seeking a Customer Service Representative to join the Customer Service Team as the operational arm of the Customer Experience organization. You will handle inbound calls and emails, resolve cases, and support order entry, quotes, and pricing.

This role requires 1-3 years B2B customer service experience and proficiency with SAP and MS Office. This in-office role offers occasional travel and a flex schedule: 4 days in office and 1 day remote after 90 days of

Qualifications

• 1–3 years of B2B customer service experience.
• Proficient with SAP or similar CRM systems.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Detail-oriented with high-quality work.
• Able to adapt to change and maintain a positive demeanor.
• Strong customer focus and ability to handle multiple tasks.

Responsibilities

• Manage and respond to inbound customer inquiries via phone, cases, and email.
• Provide accurate information related to orders.
• Learn the order entry process and assist the Customer Service Team.
• Ensure order entry accuracy and timely processing.
• Create and deliver pricing and availability quotes (P&A quotes).
• Resolve customer issues promptly and escalate as needed.
• Acquire product knowledge related to Murrelektronik products.
• Support Customer Service Specialists as needed.
• Attend training sessions and perform other duties as assigned.

Skills

B2B customer service

CRM systems (SAP)

Microsoft Office

Communication skills

Detail-oriented

Adaptability

Customer focus

Education

Bachelor’s degree in business or related field

Tools

SAP CRM

Microsoft Office Suite

Job description

Murrelektronik North America is seeking a Customer Service Representative to join the Customer Service Team as the operational arm of the Customer Experience organization. You will handle inbound calls and emails, resolve cases, and support order entry, quotes, and pricing.

This role requires 1-3 years B2B customer service experience and proficiency with SAP and MS Office. This in-office role offers occasional travel and a flex schedule: 4 days in office and 1 day remote after 90 days of