Hybrid Customer Service & Pricing Specialist

Murrelektronik North America; Suwanee (GA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Murrelektronik North America is seeking a Customer Service Specialist in Suwanee, GA. The role focuses on resolving cases, processing orders and quotes, and engaging predefined client segments with product offerings.

The position requires 3–5 years of customer service experience, proficiency in SAP and MS Office, and strong communication skills. The role is in-office with hybrid work options, and occasional travel is possible.

Qualifications

• 3–5 years of customer service experience.
• Proficiency with SAP or similar CRM systems.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Self-motivated with excellent verbal and written communication skills.

Responsibilities

• Respond to inbound inquiries via phone, cases, and email.
• Provide accurate/order-related information and enter orders.
• Create and deliver pricing quotes (P&A quotes) and special pricing quotes.
• Resolve customer issues promptly and escalate as needed.
• Support predefined client segment with product/service offers and reports.

Skills

Customer service experience

SAP

MS Office

Verbal & written communication

Bi-lingual (preferred)

Education

Bachelor’s degree in business or related field

Tools

CRM / SAP systems

Job description

Murrelektronik North America is seeking a Customer Service Specialist in Suwanee, GA. The role focuses on resolving cases, processing orders and quotes, and engaging predefined client segments with product offerings.

The position requires 3–5 years of customer service experience, proficiency in SAP and MS Office, and strong communication skills. The role is in-office with hybrid work options, and occasional travel is possible.