B2B Customer Service Specialist—ERP & Solutions

Torrey Holistics; Northbrook (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Referral program

Job summary

Atlas Fibre in Northbrook, IL is seeking a friendly, motivated customer service specialist to join our team. This full-time, in-person role focuses on helping customers with orders, product information, and issue resolution using our CRM and ERP systems.

We provide comprehensive training, a non-sales environment, and opportunities to grow within a respected plastics manufacturer serving aerospace, Additive Manufacturing, and consumer goods sectors.

Qualifications

• Customer service or inside sales experience.
• Ability to provide information to fulfill orders and resolve issues.
• Strong references and applicable experience.
• Comfortable talking on the phone.
• Customer facing role: speaking with customers by phone and email.
• Professional communication and calm demeanor.
• Inquisitive and eager to learn about products.
• CRM and ERP experience.
• Experience with ticketing systems and ERP interactions.
• Organized and reliable.

Skills

Customer Service

B2B

ERP & MRP Systems

Aerospace Manufacturing

Job description

Atlas Fibre in Northbrook, IL is seeking a friendly, motivated customer service specialist to join our team. This full-time, in-person role focuses on helping customers with orders, product information, and issue resolution using our CRM and ERP systems.

We provide comprehensive training, a non-sales environment, and opportunities to grow within a respected plastics manufacturer serving aerospace, Additive Manufacturing, and consumer goods sectors.