Customer Service Representative B2B

Torrey Holistics; Northbrook (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Referral program

Job summary

Atlas Fibre in Northbrook, IL is seeking a friendly, motivated customer service specialist to join our team. This full-time, in-person role focuses on helping customers with orders, product information, and issue resolution using our CRM and ERP systems.

We provide comprehensive training, a non-sales environment, and opportunities to grow within a respected plastics manufacturer serving aerospace, Additive Manufacturing, and consumer goods sectors.

Qualifications

• Customer service or inside sales experience.
• Ability to provide information to fulfill orders and resolve issues.
• Strong references and applicable experience.
• Comfortable talking on the phone.
• Customer facing role: speaking with customers by phone and email.
• Professional communication and calm demeanor.
• Inquisitive and eager to learn about products.
• CRM and ERP experience.
• Experience with ticketing systems and ERP interactions.
• Organized and reliable.

Skills

Customer Service

B2B

ERP & MRP Systems

Aerospace Manufacturing

Job description

Introduction

Atlas Fibre is a leading plastics manufacturer, fabricator and distributor of high-performance plastic composites. We are known throughout the plastics industry as a company of strong values, integrity and ethics, offering industry leading quality and technology for a customer base that ranges from Additive Manufacturing, Aerospace, Power & Energy to Consumer Goods.

We are growing and looking for enthusiastic, friendly, and motivated professionals to join our dynamic customer service team in our Northbrook, IL (25 miles outside of Chicago, IL) office.

How we help you make the most of your skills

Naturally, you'll have the tenacity to work independently. But that doesn't mean you won't have our support. We provide full training on our process as well as our product ranges, and the pros and cons of different solutions. We'll also train you in how to use our case management and quoting systems. Your Team Supervisor is there to provide help when you need it and leave you alone when you don't! This isn't a sales role. You don't have to do cold calling (we have a specialized inside sales team for that!) however we do expect you to help guide customers to come up with the best possible solution for their requirements.

Requirements

• Customer service or inside sales experience.
• You know how to work with customers to give and provide information needed to fulfill orders and resolve issues.
• A resume glowing with outstanding references and applicable experience will go a long way to securing this role.
• Comfortable talking on the phone.
• This is a customer facing role: the way to speak with customers is over the phone and via email.
• You know how to sound professional and maintain your calm.
• You're inquisitive.
• You have a passion for learning about products and can articulate them with perfection to customers.
• CRM and ERP Experience.
• You have experience with a ticketing system and interacting with ERP systems.
• You're organized.
• There's a difference between saying you're organized and actually being organized.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Job Type: Full-time

Work Location: In person

You should be proficient in:

• Customer Service
• Business-to-Business (B2B)
• ERP & MRP Systems
• Aerospace Manufacturing

Machines & technologies you'll use:

• Measurement Gauges