B2B CSR: Elevate Customer Support & ERP

Reliable Safety and Flow Corporation; Romeoville (IL); On-site; USD 42,000 - 71,000; Full time

Job summary

Reliable Safety and Flow Corporation in Romeoville, IL is seeking a Customer Service Representative (CSR) to support our national team. You will be the primary contact for customers, handling inquiries, resolving issues, and guiding account management.

Working Monday–Friday, 8:00am–5:00pm, you will respond via phone, email, and live chat, process RFQs, RMAs, credits, debits in the ERP/CRM, and help improve customer experience.

Qualifications

• Bachelor’s degree or equivalent B2B CS experience.
• Excellent written and verbal communication; ability to resolve conflicts.
• Strong problem-solving with a customer focus.
• Ability to stay calm under pressure.
• Experience with ERP/CRM is a plus.
• Fast-paced environment; adaptable to changing priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with first-contact resolution.
• Assist customers with product questions, technical issues, and account management.
• Resolve complaints with empathy and efficiency; process RMAs, credits, and debits in the CRM/ERP.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQs from customers and outside sales in the ERP platform.
• Document customer interactions accurately in the CRM and monitor KPIs in dashboards.

Skills

Communication skills

Conflict resolution

Problem solving

Customer focus

Calm under pressure

ERP experience

CRM experience

Adaptability

Education

Bachelor’s degree or equivalent

Tools

ERP system

CRM software

Job description

Reliable Safety and Flow Corporation in Romeoville, IL is seeking a Customer Service Representative (CSR) to support our national team. You will be the primary contact for customers, handling inquiries, resolving issues, and guiding account management.

Working Monday–Friday, 8:00am–5:00pm, you will respond via phone, email, and live chat, process RFQs, RMAs, credits, debits in the ERP/CRM, and help improve customer experience.