B2B Customer Service Pro - CSR & Solutions

Reliable Sprinkler Co.; Vancouver, Northern (WA, KY); Hybrid; USD 28,000 - 47,000; Full time

Job summary

Reliable Sprinkler Co. is seeking a Customer Service Representative (CSR) to join the West team in Vancouver, WA. You will be the primary contact for customers, addressing inquiries, resolving issues, and supporting our outside sales team to uphold excellent service standards.

The full-time role features a Monday–Friday schedule, 8:00am–5:00pm, at our Vancouver distribution center, with ERP/CRM workflows, RMA processing, and cross-functional collaboration to drive customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent verbal and written communication with ability to handle conflict resolution.
• Proficiency with ERP systems; CRM experience is a plus.
• Ability to stay calm and composed under pressure in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
• Process RFQs from customers and outside sales with great accuracy, efficiency, and timeliness in the ERP.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies and procedures.
• Accurately document customer interactions and transactions in the CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPIs in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

Skills

Communication

Problem Solving

Conflict Resolution

Calm Under Pressure

Adaptability

ERP

CRM

Education

Bachelor's degree

Tools

ERP

CRM

Job description

Reliable Sprinkler Co. is seeking a Customer Service Representative (CSR) to join the West team in Vancouver, WA. You will be the primary contact for customers, addressing inquiries, resolving issues, and supporting our outside sales team to uphold excellent service standards.

The full-time role features a Monday–Friday schedule, 8:00am–5:00pm, at our Vancouver distribution center, with ERP/CRM workflows, RMA processing, and cross-functional collaboration to drive customer satisfaction.