B2B Customer Service & Order Specialist

Hayward Water, LLC; Mocksville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hayward Holdings Inc. in Mocksville, NC is seeking an on-site Customer Care Specialist to be the trusted contact for Direct Buy customers via email, phone, fax, and EDI.

You will review orders for accuracy, process orders, sample requests, vouchers, and credits, and communicate order changes and product availability. Collaborate with Sales, Marketing, and other departments to deliver seamless customer care.

Qualifications

• 3+ years of experience in a B2B customer-facing role.
• Familiarity with Salesforce and order management tools.
• BS/BA Degree in a related discipline or equivalent experience.

Responsibilities

• Engage with customers via email, phone, fax, and EDI; review and verify orders for accuracy.
• Efficiently process orders, sample requests, vouchers, and credits; communicate order changes and product availability.
• Collaborate with Sales, Marketing, and other departments to deliver seamless customer care; implement promotions; keep databases accurate.
• Find balanced solutions that meet both company and customer needs and resolve conflicts proactively.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

BS/BA Degree

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. in Mocksville, NC is seeking an on-site Customer Care Specialist to be the trusted contact for Direct Buy customers via email, phone, fax, and EDI.

You will review orders for accuracy, process orders, sample requests, vouchers, and credits, and communicate order changes and product availability. Collaborate with Sales, Marketing, and other departments to deliver seamless customer care.