Customer Service Representative

Hayward Water, LLC; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer care professional to serve Direct Buy customers on-site. You will verify orders, process samples, credits, and vouchers, and coordinate with internal teams.

The ideal candidate has 3+ years in B2B customer-facing roles, is proficient with Salesforce and order management tools, and delivers clear, inclusive communication. BS/BA in a related field or equivalent experience is expected, with a proactive approach to solving issues and

Qualifications

• 3+ years in a B2B customer-facing role.
• Familiarity with Salesforce and order management tools.
• BS/BA Degree or equivalent experience.
• Strong communication and proactive problem-solving.

Responsibilities

• Engage with Direct Buy customers via email, telephone, fax, and EDI; review and verify orders; process orders, samples, vouchers, and credits.
• Collaborate with Sales, Marketing and other departments to support customer care; keep pricing databases accurate.

Skills

Communication

Problem solving

Conflict resolution

Adaptability

Education

BS/BA Degree in related field

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China.

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

This position is on-site in Phoenix, AZ.

Responsibilities:

• Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI. Review and verify orders for accuracy. Efficiently process orders, sample requests, vouchers, and credits. Communicate clearly with customers about order changes, exceptions, and product availability.
• Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care. Implement Sales programs and promotions. Process credits or replacement products as needed. Keep customer and Matrix pricing databases accurate and up-to-date.

Qualifications:

• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
• Strong problem-solving abilities and a proactive approach to conflict resolution.
• A deep commitment to delivering outstanding customer service to both internal and external stakeholders.

Experience & Education:

• 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
• Familiarity with Salesforce and order management tools.
• Experience in finding balanced solutions that meet both company and customer needs.
• BS/BA Degree in a related discipline or equivalent experience