B2B Customer Experience Specialist

Hayward Holdings, Inc.; Mocksville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Hayward Holdings, Inc. in Mocksville, NC is seeking a Customer Service Representative who will be the trusted point of contact for Direct Buy customers. Responsibilities include engaging with customers, processing orders, and collaborating with teams to deliver seamless customer care.

The ideal candidate will have 3+ years of B2B experience, excellent communication skills, and a commitment to outstanding customer service. Familiarity with Salesforce is a plus.

Qualifications

• 3+ years of experience in a B2B customer-facing role.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, seasonal environment.

Responsibilities

• Engage with customers and be the point of contact.
• Review and verify orders for accuracy.
• Collaborate with Sales, Marketing, and other departments.

Skills

Excellent communication skills

Problem-solving abilities

Adaptability in fast-paced environments

Education

BS/BA Degree in a related discipline

Tools

Salesforce

Order management tools

Job description

Hayward Holdings, Inc. in Mocksville, NC is seeking a Customer Service Representative who will be the trusted point of contact for Direct Buy customers. Responsibilities include engaging with customers, processing orders, and collaborating with teams to deliver seamless customer care.

The ideal candidate will have 3+ years of B2B experience, excellent communication skills, and a commitment to outstanding customer service. Familiarity with Salesforce is a plus.