B2B Customer Care & Order Specialist (Onsite Phoenix)

Hayward Holdings, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Hayward Holdings Inc. in Phoenix, AZ is hiring a Customer Service Representative to be the trusted contact for Direct Buy customers via email, phone, fax, and EDI. You will review orders for accuracy and efficiently process orders, samples, vouchers, and credits.

You will collaborate with Sales and Marketing to deliver seamless customer care, implement promotions, and keep pricing databases up-to-date. The role requires 3+ years in a B2B customer-facing role, Salesforce experience, and a BS/BA

Qualifications

• 3+ years in a B2B customer-facing role.
• Experience with Salesforce and order management tools.
• BS/BA degree or equivalent experience.

Responsibilities

• Serve as the primary contact for Direct Buy customers via email, phone, fax, and EDI.
• Review and verify orders for accuracy; process orders, samples, vouchers, and credits.
• Communicate order changes and product availability clearly; collaborate with Sales and Marketing.
• Keep customer and Matrix pricing databases accurate and up-to-date.

Skills

Excellent communication

Strong problem-solving

Commitment to outstanding customer

Education

BS/BA Degree in a related discipline

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. in Phoenix, AZ is hiring a Customer Service Representative to be the trusted contact for Direct Buy customers via email, phone, fax, and EDI. You will review orders for accuracy and efficiently process orders, samples, vouchers, and credits.

You will collaborate with Sales and Marketing to deliver seamless customer care, implement promotions, and keep pricing databases up-to-date. The role requires 3+ years in a B2B customer-facing role, Salesforce experience, and a BS/BA