B2B Customer Success Specialist — Salesforce (Phoenix)

Hayward Water, LLC; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer care professional to serve Direct Buy customers on-site. You will verify orders, process samples, credits, and vouchers, and coordinate with internal teams.

The ideal candidate has 3+ years in B2B customer-facing roles, is proficient with Salesforce and order management tools, and delivers clear, inclusive communication. BS/BA in a related field or equivalent experience is expected, with a proactive approach to solving issues and

Qualifications

• 3+ years in a B2B customer-facing role.
• Familiarity with Salesforce and order management tools.
• BS/BA Degree or equivalent experience.
• Strong communication and proactive problem-solving.

Responsibilities

• Engage with Direct Buy customers via email, telephone, fax, and EDI; review and verify orders; process orders, samples, vouchers, and credits.
• Collaborate with Sales, Marketing and other departments to support customer care; keep pricing databases accurate.

Skills

Communication

Problem solving

Conflict resolution

Adaptability

Education

BS/BA Degree in related field

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer care professional to serve Direct Buy customers on-site. You will verify orders, process samples, credits, and vouchers, and coordinate with internal teams.

The ideal candidate has 3+ years in B2B customer-facing roles, is proficient with Salesforce and order management tools, and delivers clear, inclusive communication. BS/BA in a related field or equivalent experience is expected, with a proactive approach to solving issues and