B2B Customer Care & Orders Specialist

Houston Citizens Chamber of Commerce; Lakeland (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Treatt is seeking a Customer Service/Order Entry professional to support external and internal customers. You will respond to inquiries, process orders, and share essential information with production teams from the JDE system, ensuring accurate documentation and timely dispatch.

Ideal candidates have 2–3 years of B2B customer service experience, knowledge of the beverages/food manufacturing space is helpful, and strong communication skills to coordinate across sales, lab, and shipping

Qualifications

• High school diploma or GED and 2-3 years prior B2B customer services experience required.
• Experience in beverage/food manufacturing industry is helpful.
• Prior customer service experience in a manufacturing or production environment preferred.

Responsibilities

• Receive and respond to customer inquiries and orders via phone and e-mail.
• Oversee timely processing of 100+ orders per month.
• Address orders, product information, pricing, and inventory availability inquiries; provide dispatch dates.
• Document all orders accurately; update system with contract forecasts; share order details with production.
• Provide customers with technical documents and tracking details; use Customer Portal when applicable.
• Develop basic knowledge of Treatt’s products and applications for customers.
• Maintain customer files and documentation; prepare internal reports for the Customer Care Manager.
• Liaise with sales, lab, shipping and production teams to ensure quality service.
• Adhere to Treatt USA policies and health & safety guidelines; perform other duties as assigned.

Skills

Excellent phone & customer service

Attention to detail

Time management

Multitasking

Verbal & written communication

Problem solving

Education

High school diploma or GED

Tools

Spreadsheet software

Word processing software

Database software

Job description

Treatt is seeking a Customer Service/Order Entry professional to support external and internal customers. You will respond to inquiries, process orders, and share essential information with production teams from the JDE system, ensuring accurate documentation and timely dispatch.

Ideal candidates have 2–3 years of B2B customer service experience, knowledge of the beverages/food manufacturing space is helpful, and strong communication skills to coordinate across sales, lab, and shipping