B2B Customer Support & Order Specialist

TREATT NORTH AMERICA; Lakeland (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

TREATT NORTH AMERICA is seeking a customer service/order entry specialist to support external and internal customers. You will respond to inquiries, manage orders, and coordinate with production to ensure timely dispatch and accurate documentation.

The role requires strong communication, accuracy, and ability to handle multiple tasks in a fast-paced manufacturing environment. On-site position with standard business hours.

Qualifications

• HS diploma or GED required.
• 2–3 years B2B customer service experience required.
• Prior customer service in manufacturing or production environment preferred.

Responsibilities

• Receive and respond to calls and emails from customers and sales personnel.
• Oversee delivery on 100+ orders per month.
• Address inquiries on orders, samples, product information, pricing, and inventory and dispatch dates.
• Update JDE with contract forecasts and provide shipping information to production.
• Provide customers with technical documents and tracking details.

Skills

Phone skills

Customer service

Attention to detail

Verbal communication

Written communication

Time management

Multi-tasking

Problem solving

Independence

Education

High school diploma or GED

Tools

Excel

Word

Databases

Job description

TREATT NORTH AMERICA is seeking a customer service/order entry specialist to support external and internal customers. You will respond to inquiries, manage orders, and coordinate with production to ensure timely dispatch and accurate documentation.

The role requires strong communication, accuracy, and ability to handle multiple tasks in a fast-paced manufacturing environment. On-site position with standard business hours.