B2B Customer Care Specialist

Treatt Plc; Lakeland (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical, dental and vision coverage

401k employer matching up to 6%

Stock purchase options

Job summary

Treatt Plc is seeking a Customer Service Representative in Lakeland, USA. The role focuses on handling customer inquiries, orders, samples, and technical documents, while supporting the sales team and Treatt’s commercial goals.

You will coordinate with production, shipping, and internal teams to ensure accurate order data and timely deliveries. The position requires strong communication, attention to detail, and a background in B2B customer service.

Qualifications

• High school diploma or GED required with 2-3 years B2B customer service experience.
• Experience in beverage/food manufacturing or similar industry helpful.

Responsibilities

• Handle incoming calls and emails from customers and sales personnel.
• Process over 100 orders per month with accurate documentation and timely updates.
• Provide product information, pricing, inventory status, and dispatch dates.
• Update JDE with forecasts and supply information for production.
• Distribute technical documents and tracking details to customers.

Skills

Phone etiquette

Customer service

Time management

Attention to detail

Verbal and written communication

Multi-tasking

Education

High school diploma or GED

2-3 years B2B customer service experience

Tools

Spreadsheet software

Word processing

Database software

Job description

Treatt Plc is seeking a Customer Service Representative in Lakeland, USA. The role focuses on handling customer inquiries, orders, samples, and technical documents, while supporting the sales team and Treatt’s commercial goals.

You will coordinate with production, shipping, and internal teams to ensure accurate order data and timely deliveries. The position requires strong communication, attention to detail, and a background in B2B customer service.