Customer Service Rep B2B

Houston Citizens Chamber of Commerce; Lakeland (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Treatt is seeking a Customer Service/Order Entry professional to support external and internal customers. You will respond to inquiries, process orders, and share essential information with production teams from the JDE system, ensuring accurate documentation and timely dispatch.

Ideal candidates have 2–3 years of B2B customer service experience, knowledge of the beverages/food manufacturing space is helpful, and strong communication skills to coordinate across sales, lab, and shipping

Qualifications

• High school diploma or GED and 2-3 years prior B2B customer services experience required.
• Experience in beverage/food manufacturing industry is helpful.
• Prior customer service experience in a manufacturing or production environment preferred.

Responsibilities

• Receive and respond to customer inquiries and orders via phone and e-mail.
• Oversee timely processing of 100+ orders per month.
• Address orders, product information, pricing, and inventory availability inquiries; provide dispatch dates.
• Document all orders accurately; update system with contract forecasts; share order details with production.
• Provide customers with technical documents and tracking details; use Customer Portal when applicable.
• Develop basic knowledge of Treatt’s products and applications for customers.
• Maintain customer files and documentation; prepare internal reports for the Customer Care Manager.
• Liaise with sales, lab, shipping and production teams to ensure quality service.
• Adhere to Treatt USA policies and health & safety guidelines; perform other duties as assigned.

Skills

Excellent phone & customer service

Attention to detail

Time management

Multitasking

Verbal & written communication

Problem solving

Education

High school diploma or GED

Tools

Spreadsheet software

Word processing software

Database software

Job description

Description

JOB SUMMARY

Provide exceptional support and service to external and internal customers. Primary responsibilities include responding to global customer inquiries, orders, samples, technical documents, complaints, product information, pricing, inventory availability and dispatch dates. Duties include but are not limited to taking customer orders and requests via telephone and e-mail, providing production personnel with necessary order information and maintaining customer files in the JDE database. This position supports the Treatt sales team, Treatt’s commercial goals, and all the general requirements of our valued customers.

Requirements

DUTIES & RESPONSIBILITIES

• Receive and action in a timely and appropriate manner, incoming calls and e-mails from customers and sales personnel. Specific goals to be provided.
• Oversee successful delivery on 100+ orders per month.
• Address customer concerns and inquiries regarding orders, samples, product information, pricing, and inventory availability and dispatch dates.
• Complete all necessary documentation, accurately update JDE with contract forecasts and provide production personnel with all necessary order and shipping information and documentation.
• Provide customers with technical documents and tracking details, providing the Customer Portal option where applicable.
• Gain a general understanding of the food, beverage, and flavor & fragrance industries.
• Achieve a basic knowledge of Treatt’s core product offerings and how to offer to applicable customers.
• Accurately maintain customer files and various forms of documentation.
• Prepare various internal reports as directed by the Customer Care Manager.
• Routinely liaise with RC Treatt personnel and other Treatt USA departments including sales, lab, shipping and production to ensure the delivery of quality customer service and support.
• Act in the best interest of Treatt USA at all times and act in accordance with the Treatt Company polices values, and health and safety policies.
• All other duties as assigned and customary.

EDUCATION & TRAINING

• High school diploma or GED and 2-3 years prior business-to-business customer services experience required.
• Working knowledge of beverage/food manufacturing industry is helpful.
• Prior customer service experience in a manufacturing or production environment preferred.

Knowledge & Experience

• Excellent phone and customer service skills.
• Ability to successfully perform basic math skills including fractions, measurements, additions, subtraction and conversions.
• Strong attention to detail is critical.
• Knowledge in B2B service required.
• Must have heavy order intake/entry, in account administration.
• Outstanding verbal and written communication skills.
• Time management is essential.

Skills & Abilities

• Ability to handle multiple tasks and initiatives simultaneously, whilst working in a fast-paced environment.
• Skilled in the use of various spreadsheet, word-processing and database computer software.
• Ability to work independently, self-starter
• Motivation to solve problems.

WORKING CONDITIONS

Environment

General business office environment with cubicle work areas

Business casual dress code (outlined in employee handbook)

• Physical Factors: Seeing, Hearing, Standing/Walking, Climbing/Stooping/Kneeling, Lifting/Pulling/Pushing, and Grasping/Feeling

Travel: No