B2B Account Support Specialist

Ultimate Staffing; Orange (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ultimate Staffing is seeking an Account Representative to support our B2B operations, handling order entry, inquiries, and issue resolution across channels, using ERP/CRM systems including Microsoft Dynamics and Business Central.

You will collaborate with sales, operations, logistics and finance to ensure accurate processing and exceptional customer satisfaction in a fast-paced environment.

Qualifications

• 1–3 years in B2B customer service or account support.
• Experience with ERP/CRM systems like Microsoft Dynamics or Business Central.
• Strong written and verbal communication.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Accurately enter and process customer orders in ERP systems
• Handle inbound and outbound calls using phone systems
• Respond promptly and professionally to customer emails and support tickets
• Manage and prioritize requests through email ticketing platforms
• Resolve customer issues efficiently, ensuring timely follow-up and closure
• Collaborate with internal teams (sales, operations, logistics, finance) to address customer needs
• Provide product, order status, and account information to customers
• Identify opportunities to improve processes and enhance customer satisfaction

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Organizational skills

Time management

Team collaboration

Tools

Microsoft Dynamics

Business Central

Ticketing systems

Office Suite

Job description

Ultimate Staffing is seeking an Account Representative to support our B2B operations, handling order entry, inquiries, and issue resolution across channels, using ERP/CRM systems including Microsoft Dynamics and Business Central.

You will collaborate with sales, operations, logistics and finance to ensure accurate processing and exceptional customer satisfaction in a fast-paced environment.