Customer Care Representative

OmniMax International, LLC; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellness program

Life and AD&D coverage

Employee assistance

Competitive compensation

401(k) with match

Paid time off

Job summary

Gibraltar seeks a Customer Care Representative to act as the primary contact for B2B customers within a manufacturing environment. You will support order management, deliver updates, and coordinate with production, logistics, and sales to ensure accurate orders and responsive service.

The ideal candidate has 3–5 years of customer operations experience in manufacturing or distribution, strong communication skills, and the ability to multitask in a fast-paced setting.

Qualifications

• HS diploma or GED required.
• 3–5+ years in customer service/order management/account support.
• Experience supporting B2B customers in manufacturing/construction products or distribution.
• Strong customer communication and relationship-building skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Process customer orders via email, EDI, and occasional phone.
• Enter and maintain accurate order information in ERP.
• Serve as primary contact for product availability, status, lead times, shipments, and pricing.
• Communicate proactively on order updates and delivery changes.
• Coordinate with production, operations, inventory, and shipping to meet customer expectations.
• Research and resolve inquiries promptly and professionally.
• Maintain customer records in Oracle, Salesforce, or other ERP systems.
• Build and maintain positive customer relationships with high service level.
• Assist with general office support and admin tasks.
• Support continuous improvement to enhance satisfaction and efficiency.

Skills

Customer communication

Relationship building

Multitasking

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Oracle

SAP

Salesforce

MS Office

Job description

The Customer Care Representative serves as the primary point of contact for customers, supporting order management, customer communication, and account support activities within a manufacturing environment. This role partners with sales, production, operations, and logistics teams to ensure accurate order processing, timely delivery updates, and exceptional customer service. This is not a call center position. The ideal candidate will have experience supporting B2B customers in a manufacturing, industrial, building products, or distribution environment and be comfortable managing customer relationships, order entry, and operational coordination.

Essential Duties and Responsibilities:

• Process customer orders received through email, EDI systems, and occasional phone inquiries.
• Enter and maintain accurate order information within company ERP systems.
• Serve as a primary contact for customers regarding product availability, order status, lead times, shipment schedules, and pricing inquiries.
• Communicate proactively with customers regarding order updates, delivery changes, and expected ship dates.
• Coordinate with production, operations, inventory, and shipping teams to ensure customer expectations are met.
• Research and resolve customer inquiries in a timely and professional manner.
• Maintain accurate customer records and account activity within Oracle, Salesforce, or other business ERP systems.
• Build and maintain positive relationships with customers while delivering a high level of service and responsiveness.
• Assist with general office support activities, including greeting visitors and supporting day-to-day administrative needs.
• Support continuous improvement efforts to enhance customer satisfaction and operational efficiency.

Education and/or Experience:

• High School Diploma or GED required.
• Minimum 3-5 years of customer service, order management, account support, or customer operations experience.
• Experience supporting B2B customers within a manufacturing, industrial, distribution, construction products, or related environment.
• Strong customer communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Core Competencies:

• Managing Performance
• Building Collaborative Relationships
• Customer Orientation
• Result Orientation
• Personal Credibility
• Analytical Thinking
• Proficient problem-solving and multi-tasking skills
• The ability to promote teamwork among peers is a must
• Ability to answer a high volume of calls and/or emails daily

Technical Skills:

Experience with:

• Oracle
• SAP
• Salesforce or similar CRM platforms.
• Intermediated proficiency in Microsoft Office Suite.

Required to Travel: None

Physical Requirements: None

Work Conditions:

This job operates in an industrial manufacturing environment exposure to varying temperatures, loud noise levels, dust, fumes, oil, or other outdoor elements. This role requires regular standing, walking, and sitting for extended periods of time. Climbing stairs/ladders, squatting, sitting, operating machinery, and may require lifting up to 50lbs, and must be able to wear PPE as required. This is a full-time position and may require some overtime including nights and weekend work.

What we offer:

Health & Wellness:

• Medical, dental, and vision insurance plans for employees and dependents
• Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health

Financial Wellbeing:

• Competitive compensation
• 401(k) retirement savings with employer match

Flexibility & Time Off:

• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.

About Us

Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing. Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.