B2B Collections Specialist — Drive Payments & Resolve Disputes

Western Branch Diesel Llc; Portsmouth (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Relocation opportunities

Health savings account

Disability & life insurance

401k with matching

EAP (Employee Assistance Program)

Employee referrals

Paid training

Company events

Job summary

Indel Power Group in Portsmouth, VA is seeking a B2B Collections Specialist to manage commercial customer accounts and drive timely payments. You will contact customers, resolve disputes, and partner with sales and AR teams to keep accounts moving.

The role requires 2+ years in collections (preferably B2B) and 3+ years in customer service, with strong communication and negotiation skills. This is a full-time, on-site position offering a comprehensive benefits package.

Qualifications

• 2+ years of collections experience, preferably B2B.
• 3+ years of customer service experience.
• Experience managing customer relationships and resolving account disputes.
• Strong communication, negotiation, research, and problem-solving skills.
• Proficiency with Microsoft Office.
• Highly organized, self-motivated, and able to manage multiple priorities.
• Contract review experience preferred.

Responsibilities

• Manage a portfolio of B2B customer accounts and collect past-due balances.
• Conduct outbound collection calls and follow up on payment commitments.
• Monitor account activity and identify accounts requiring credit holds or escalation.
• Research and resolve billing, pricing, payment, and service disputes.
• Establish and monitor customer payment plans.
• Process customer payments and assist with missing or unclear remittances.
• Provide invoices, statements, contracts, and supporting documentation to customers.
• Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.
• Prepare delinquent accounts for outside collection agencies when necessary.
• Maintain accurate account notes, documentation, and reporting.

Skills

Collections experience

Customer service experience

Account relationships

Communication skills

Negotiation

Problem solving

Microsoft Office

Organization

Contract review

Tools

Microsoft Office

Job description

Indel Power Group in Portsmouth, VA is seeking a B2B Collections Specialist to manage commercial customer accounts and drive timely payments. You will contact customers, resolve disputes, and partner with sales and AR teams to keep accounts moving.

The role requires 2+ years in collections (preferably B2B) and 3+ years in customer service, with strong communication and negotiation skills. This is a full-time, on-site position offering a comprehensive benefits package.