B2B Collections Specialist — Drive Cash Flow & Resolutions

Indel-Power-Group,-Llc; Portsmouth (VA); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Indel Power Group in Portsmouth, VA is seeking a B2B Collections Specialist to manage a portfolio of commercial customer accounts, drive timely payments, resolve billing disputes, and partner with internal teams to keep accounts moving. The role requires 2+ years in collections (preferable B2B) and 3+ years in customer service, with strong communication, negotiation, and problem-solving skills.

Proficiency in Microsoft Office and organizational ability are valued.

Qualifications

• 2+ years of collections experience, preferably B2B.
• 3+ years of customer service experience.
• Experience managing customer relationships and resolving account disputes.
• Strong communication, negotiation, research, and problem-solving skills.
• Contract review experience preferred.

Responsabilités

• Manage a portfolio of B2B customer accounts and collect past-due balances.
• Conduct outbound collection calls and follow up on payment commitments.
• Monitor account activity and identify accounts requiring credit holds or escalation.
• Research and resolve billing, pricing, payment, and service disputes.
• Establish and monitor customer payment plans.
• Process customer payments and assist with missing or unclear remittances.
• Provide invoices, statements, contracts, and supporting documentation to customers.
• Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.
• Prepare delinquent accounts for outside collection agencies when necessary.
• Maintain accurate account notes, documentation, and reporting.

Connaissances

Collections experience (B2B)

Customer service experience

Communication

Negotiation

Research skills

Problem-solving

Multitasking

Contract review experience

Outils

Microsoft Office

Description du poste

Indel Power Group in Portsmouth, VA is seeking a B2B Collections Specialist to manage a portfolio of commercial customer accounts, drive timely payments, resolve billing disputes, and partner with internal teams to keep accounts moving. The role requires 2+ years in collections (preferable B2B) and 3+ years in customer service, with strong communication, negotiation, and problem-solving skills.

Proficiency in Microsoft Office and organizational ability are valued.