B2B Collections Specialist

Indel Power Group; Portsmouth (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Paid leave

Holidays

Job summary

Indel Power Group in Portsmouth, VA is seeking an experienced B2B Collections Specialist to join our corporate Credit & Collections team. This role manages commercial customer accounts, drives timely payment, resolves billing disputes, and collaborates with customers and internal teams to keep accounts moving.

Responsibilities include managing a portfolio of B2B customer accounts, conducting outbound collection calls, monitoring activity, researching disputes, establishing payment plans, and

Qualifications

• 2+ years of collections experience, preferably B2B.
• 3+ years of customer service experience.
• Experience managing customer relationships and resolving account disputes.
• Proficiency with Microsoft Office.
• Highly organized, self-motivated, and capable of managing multiple priorities.
• Contract review experience preferred.

Responsibilities

• Manage a portfolio of B2B customer accounts and collect past-due balances.
• Conduct outbound collection calls and follow up on payment commitments.
• Monitor account activity and identify accounts requiring credit holds or escalation.
• Research and resolve billing, pricing, payment, and service disputes.
• Establish and monitor customer payment plans.
• Process customer payments and assist with missing or unclear remittances.
• Provide invoices, statements, contracts, and supporting documentation to customers.
• Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.
• Prepare delinquent accounts for outside collection agencies when necessary.
• Maintain accurate account notes, documentation, and reporting.

Skills

Collections experience

Customer service

Customer relationships

Negotiation

Job description

Portsmouth, VA

$60k-$75k

Indel Power Group is seeking an experienced B2B Collections Specialist to join our corporate Credit & Collections team in Portsmouth, VA. This role manages commercial customer accounts, drives timely payment, resolves billing disputes, and partners with customers and internal teams to keep accounts moving.

What You’ll Do

• Manage a portfolio of B2B customer accounts and collect past-due balances.
• Conduct outbound collection calls and follow up on payment commitments.
• Monitor account activity and identify accounts requiring credit holds or escalation.
• Research and resolve billing, pricing, payment, and service disputes.
• Establish and monitor customer payment plans.
• Process customer payments and assist with missing or unclear remittances.
• Provide invoices, statements, contracts, and supporting documentation to customers.
• Partner with Sales, Accounts Receivable, and Customer Solutions to resolve account issues.
• Prepare delinquent accounts for outside collection agencies when necessary.
• Maintain accurate account notes, documentation, and reporting.

What We’re Looking For

• 2+ years of collections experience , preferably B2B
• 3+ years of customer service experience
• Experience managing customer relationships and resolving account disputes
• Strong communication, negotiation, research, and problem-solving skills
• Proficiency with Microsoft Office
• Highly organized, self-motivated, and comfortable managing multiple priorities
• Contract review experience preferred

Why Indel Power Group

• Competitive compensation package, DOE
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Indel Power Group Offers

• Excellent medical, dental, & vision coverage
• Health savings account
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Eight Paid Holidays
• Employee Referral Program
• On the job paid training
• Company events and employee recognition programs

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.