B2B Collections Specialist — AR & Billing Resolution

RapidFire Safety & Security; Missouri; On-site; USD 42,000 - 52,000; Full time

Job summary

RapidFire Safety & Security is seeking a Collections Specialist to manage outstanding accounts receivable balances and work with internal teams to resolve billing issues. The role focuses on reducing delinquency, negotiating payment arrangements, and maintaining positive customer relationships while adhering to company policies.

The ideal candidate has 1–3 years of AR/collections experience, strong communication and negotiation skills, and proficiency in NetSuite and Excel.

Qualifications

• 1–3 years of accounts receivable or collections experience.
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Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue balances
• Review aging reports and prioritize collection efforts
• Negotiate payment arrangements and resolve disputes professionally
• Monitor customer accounts for delayed payments and credit holds
• Research and resolve billing discrepancies and unapplied cash
• Reconcile customer payments as needed
• Maintain accurate collection notes in the accounting system
• Escalate high-risk or severely delinquent accounts when appropriate
• Collaborate with Sales, Customer Service, and Accounting to resolve account issues
• Ensure compliance with company policies and applicable collection laws

Skills

Communication

Negotiation

Detail orientation

Organizational skills

Account management

Customer service

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

NetSuite

Excel

Job description

RapidFire Safety & Security is seeking a Collections Specialist to manage outstanding accounts receivable balances and work with internal teams to resolve billing issues. The role focuses on reducing delinquency, negotiating payment arrangements, and maintaining positive customer relationships while adhering to company policies.

The ideal candidate has 1–3 years of AR/collections experience, strong communication and negotiation skills, and proficiency in NetSuite and Excel.