Collections Specialist

RapidFire Safety & Security; St. Louis (MO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

RapidFire Safety & Security, a leading provider of fire life safety and security solutions in St. Louis, is seeking a Collections Specialist to manage accounts receivable, resolve billing issues, and improve cash flow while upholding company policies.

You will work with Sales, Customer Service, and Accounting to resolve disputes, negotiate payment plans, and ensure accurate documentation in NetSuite. The role requires 1–3 years in AR or collections, strong communication, and detail orientation.

Qualifikationen

• Accounts receivable or collections experience
• Ability to negotiate payment plans
• Experience handling delinquent accounts
• Proficient with Excel and ERP systems

Aufgaben

• Contact customers to collect overdue balances via phone, email, and mail
• Review aging reports and prioritize collections efforts
• Negotiate payment arrangements and resolve disputes
• Monitor accounts for late payments, credit holds, and non-payments
• Reconcile payments and research unapplied cash
• Maintain accurate collection notes in the accounting system
• Escalate high-risk accounts per policy
• Collaborate with Sales, Customer Service, and Accounting to resolve issues
• Ensure compliance with collection laws and company policies

Kenntnisse

Strong communication skills

Negotiation skills

Attention to detail

Excel proficiency

NetSuite experience

Ausbildung

High school diploma or equivalent

Associate’s or Bachelor's degree preferred

Tools

NetSuite

Jobbeschreibung

Description

About RapidFire Safety & Security

RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Job Summary

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role works closely with internal teams and external clients to resolve billing issues, reduce delinquency, and maintain positive customer relationships while ensuring compliance with company policies.

Key Responsibilities

• Contact customers via phone, email, and written correspondence regarding overdue balances
• Review aging reports and prioritize collection efforts
• Negotiate payment arrangements and resolve disputes in a professional manner
• Monitor customer accounts for delayed payments, non-payments, and credit holds
• Research and resolve billing discrepancies and unapplied cash
• Reconcile customer payments as needed
• Maintain accurate collection notes and documentation in the accounting system
• Escalate high-risk or severely delinquent accounts when appropriate
• Collaborate with Sales, Customer Service, and Accounting to resolve account issues
• Ensure compliance with company policies and applicable collection laws

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3 years of experience in accounts receivable or collections
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Detail-oriented with strong organizational skills
• Proficiency in Microsoft Excel and accounting/ERP systems (specifically NetSuite)
• Ability to manage multiple accounts and meet deadlines

Preferred Qualifications

• Experience with ERP systems (Oracle-NetSuite)
• Knowledge of credit and collections best practices
• Experience in a high-volume or B2B collections environment