B2B Client Success & Content Lead

Praxis Tech; Town of Malta (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Job summary

Innovaplay is seeking an Account Manager to manage B2B client relationships and oversee onboarding for our iGaming platform. You will coordinate content, work across internal teams, and ensure timely delivery of services while identifying growth opportunities.

The role requires 3+ years in account management or client onboarding, strong communication, and a client-first mindset. Join a collaborative team and help shape client success from onboarding to live operations.

Qualifications

• 3+ years of experience in account management, client onboarding, or project coordination (iGaming experience is a strong plus).
• Strong communication and stakeholder management skills.
• Organised, proactive, and comfortable working in a fast-paced environment.
• Ability to manage multiple clients and projects simultaneously.
• A problem-solving mindset with a client-first attitude.

Responsibilities

• Account Management – Build and maintain strong, long-lasting relationships with B2B clients.
• Serve as primary point of contact for client inquiries, escalations, and day-to-day needs.
• Monitor client satisfaction and ensure service levels are consistently met.
• Identify opportunities for account growth, upsell, and cross-sell.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with internal teams to ensure timely delivery of services.
• Client Onboarding & Go-Live Support – Guide new clients through the onboarding process from start to finish.
• Coordinate with development, compliance, product, and content teams to align on timelines and deliverables.
• Track project milestones and communicate progress to clients.
• Troubleshoot and resolve any onboarding roadblocks.
• Content Coordination & Brand Setup – Assist clients with content configuration for new brand launches.
• Liaise with internal and third-party providers to set up games, feeds, and promotional tools.
• Ensure all brand launches are on time, on brand, and fully compliant.
• Support ongoing content updates, optimisations, and campaign coordination post-launch.
• Work with clients to curate and tailor content offerings based on market needs.

Skills

Account management

Client onboarding

Stakeholder management

Multitasking

Communication

Job description

Innovaplay is seeking an Account Manager to manage B2B client relationships and oversee onboarding for our iGaming platform. You will coordinate content, work across internal teams, and ensure timely delivery of services while identifying growth opportunities.

The role requires 3+ years in account management or client onboarding, strong communication, and a client-first mindset. Join a collaborative team and help shape client success from onboarding to live operations.