B2B Client Services Specialist — Flexible, High-Impact CX

RapidRatings; Quincy (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

RapidRatings is seeking B2B Customer Service Specialists to support global clients and manage inquiries via phone and email. You will triage issues, coordinate resources, and help execute private company ratings programs across our client base.

You will partner with clients, guide best practices, and ensure smooth onboarding and workflow configuration within our systems. Strong communication, Excel proficiency, and prior CX experience are essential for success.

Qualifications

• Bachelor’s degree or equivalent years of work experience.
• Experience in a client interaction role in a high-volume CX/operations environment.
• Proficiency with Microsoft Office suite.
• Experience with CRM software.
• Hands-on experience with Intercom or similar CX platform (Zendesk, Salesforce Service Cloud).

Responsibilities

• Product Support: manage and resolve incoming service inquiries; allocate work for timely responses.
• Program Management: support client programs with best practices and guidance.
• Data Management: maintain and reconcile operational data across the tech stack.
• Client Configuration: onboard new clients and establish program workflows.

Skills

Communication

Analytical thinking

High-volume CX

Problem solving

Detail oriented

Excel

Education

Bachelor's Degree or equivalent

Tools

Intercom

Zendesk

Salesforce Service Cloud

Microsoft Office

Job description

RapidRatings is seeking B2B Customer Service Specialists to support global clients and manage inquiries via phone and email. You will triage issues, coordinate resources, and help execute private company ratings programs across our client base.

You will partner with clients, guide best practices, and ensure smooth onboarding and workflow configuration within our systems. Strong communication, Excel proficiency, and prior CX experience are essential for success.