B2B Care Operations & Projects Analyst

Smart IMS Inc; Plano (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Smart IMS Inc. in Plano, TX is seeking a B2B CARE Business Operation Analyst for a 12-month onsite contract. The role will support department operations, lead cross-functional projects, and develop dashboards for stakeholders.

Ideal candidates have 5+ years in admin/project roles, a BA/BS, and strong MS Office skills. You will collaborate with leadership and global HQ to ensure B2B customer satisfaction and efficient processes.

Qualifications

• 5+ years of related administrative and project management experience.
• BA/BS in Business, Finance, or a related field is required.
• Must have experience with Microsoft Standard Office Suite.
• Must have demonstrated project and program management skills.
• Proven experience successfully planning and executing large projects and/or events.
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.

Responsibilities

• B2B CARE Department Operations Support and business planning support
• Project support including status tracking, documentation, and detail updates
• Cross-departmental collaboration to provide B2B customer satisfaction
• Develop B2B dashboards for internal and external stakeholders
• Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
• Developing and improving B2B service process along with B2B customers expectation
• Strategical thinking and collaborative preparation for team s targets
• Day-to-day operational supports

Skills

Administrative experience

Project management

Relationship building

Cross-functional collaboration

MS Office proficiency

Education

BA/BS in Business, Finance, or a related field

Tools

Microsoft Office Suite

Job description

Smart IMS Inc. in Plano, TX is seeking a B2B CARE Business Operation Analyst for a 12-month onsite contract. The role will support department operations, lead cross-functional projects, and develop dashboards for stakeholders.

Ideal candidates have 5+ years in admin/project roles, a BA/BS, and strong MS Office skills. You will collaborate with leadership and global HQ to ensure B2B customer satisfaction and efficient processes.