B2B CARE Business Operation Analyst

Smart IMS Inc; Plano (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Smart IMS Inc. in Plano, TX is seeking a B2B CARE Business Operation Analyst for a 12-month onsite contract. The role will support department operations, lead cross-functional projects, and develop dashboards for stakeholders.

Ideal candidates have 5+ years in admin/project roles, a BA/BS, and strong MS Office skills. You will collaborate with leadership and global HQ to ensure B2B customer satisfaction and efficient processes.

Qualifications

• 5+ years of related administrative and project management experience.
• BA/BS in Business, Finance, or a related field is required.
• Must have experience with Microsoft Standard Office Suite.
• Must have demonstrated project and program management skills.
• Proven experience successfully planning and executing large projects and/or events.
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.

Responsibilities

• B2B CARE Department Operations Support and business planning support
• Project support including status tracking, documentation, and detail updates
• Cross-departmental collaboration to provide B2B customer satisfaction
• Develop B2B dashboards for internal and external stakeholders
• Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
• Developing and improving B2B service process along with B2B customers expectation
• Strategical thinking and collaborative preparation for team s targets
• Day-to-day operational supports

Skills

Administrative experience

Project management

Relationship building

Cross-functional collaboration

MS Office proficiency

Education

BA/BS in Business, Finance, or a related field

Tools

Microsoft Office Suite

Job description

Job Title:

B2B CARE Business Operation Analyst

Duration (Contract):

12 Months

Client Location:

Plano, TX 75023

Location Preference:

Onsite

Job Description:

The B2B CARE Business Operation Analyst is responsible for carrying out many of the organization s operation functions including Customer s VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.

Role & Responsibilities:

• B2B CARE Department Operations Support and business planning support
• Project support including status tracking, documentation, and detail updates
• Cross-departmental collaboration to provide B2B customer satisfaction
• Develop B2B dashboards for internal and external stakeholders
• Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
• Developing and improving B2B service process along with B2B customers expectation
• Strategical thinking and collaborative preparation for team s targets
• Day-to-day operational supports

Required Skills, Experiences, Education and Competencies:

• • 5+ years of related administrative and project management experience
  • BA/BS in Business, Finance, or a related field is required
  • Must have experience with Microsoft Standard Office Suite
  • Must have demonstrated project and program management skills
  • Proven experience successfully planning and executing large projects and/or events
  • Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels

The hourly range for roles of this nature are $35.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.