B2B Business Retention & Upsell Specialist

Comcast; United States; Remote; USD 23,000 - 39,000; Full time

Job summary

Comcast is seeking a Customer Accounts Sales professional to help retain existing customers by addressing service disconnect requests and reducing churn through targeted bundles and pricing strategies. You will engage with clients to resolve issues, renegotiate terms, and support satisfaction initiatives.

The role requires the ability to work nights and weekends with a flexible schedule, a strong focus on customer experience, and collaboration across teams to meet retention goals.

Qualifications

• High school diploma or GED required.
• 2–5 years of relevant work experience in sales/customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver monthly performance results in product sales, revenue and customer retention.
• Use active listening and empathy to own customer issues through resolution.
• Communicate urgency across departments to rectify issues.
• Minimize churn by offering bundles and pricing that fit customer budgets.
• Follow established frameworks and discovery techniques to ensure positive customer experiences.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Tools

Billing Tools

Inbound/Outbound Call Center

MS Suite

MS Teams Proficiency

MS Outlook Proficiency

Job description

Comcast is seeking a Customer Accounts Sales professional to help retain existing customers by addressing service disconnect requests and reducing churn through targeted bundles and pricing strategies. You will engage with clients to resolve issues, renegotiate terms, and support satisfaction initiatives.

The role requires the ability to work nights and weekends with a flexible schedule, a strong focus on customer experience, and collaboration across teams to meet retention goals.