Business Retention & Renewal Specialist

Comcast; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Job summary

Comcast is seeking a Sales - Customer Accounts professional in the United States. The role focuses on retaining existing customers by addressing disconnect requests, resolving issues, and renegotiating terms to preserve relationships.

Responsibilities include delivering monthly performance results, using active listening, and reducing churn through targeted bundles and pricing. Flexibility for evenings and weekends is required as schedules vary.

Qualifications

• High school diploma or GED required.
• 2–5 years of relevant work experience.
• Strong customer focus and problem-solving skills.

Responsibilities

• Delivers monthly performance results in product sales, revenue and customer retainment.
• Uses active listening and empathy, owning customer issues through to resolution.
• Communicates urgency across departments to rectify customer issues.
• Minimizes churn by offering bundles and pricing that fit customer budget.
• Follows call scripts and engagement strategies to ensure a consistent customer experience.
• Adheres to sales, loyalty and operational guidelines to identify needs and solutions.
• Proactively retains by contacting customers before contract expiration to re-contract.
• Meets or exceeds retention goals for all product lines.
• Demonstrates strong problem solving and communication skills.
• Reliable attendance; may include nights, weekends, or overtime as required.
• Other duties as assigned.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Adaptability

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Tools

MS Suite

MS Teams Proficiency

MS Outlook Proficiency

Job description

Comcast is seeking a Sales - Customer Accounts professional in the United States. The role focuses on retaining existing customers by addressing disconnect requests, resolving issues, and renegotiating terms to preserve relationships.

Responsibilities include delivering monthly performance results, using active listening, and reducing churn through targeted bundles and pricing. Flexibility for evenings and weekends is required as schedules vary.