B2B Account Manager – High-Touch, VIP Service
US Mobile
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Benefits offered by this job
Job summary
US Mobile is seeking a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role blends relationship management with concierge-style service, handling incoming calls and emails, resolving issues quickly, and ensuring each business client feels supported.
The ideal candidate is proactive, communicates well, and can juggle a high volume of touchpoints without losing a personal touch.
Qualifications
- 2–4 years in account management or customer-facing B2B roles.
- Excellent written and verbal communication with business clients.
- Service-first mindset with strong problem-solving and follow-through.
- Able to manage multiple accounts and priorities simultaneously.
Responsibilities
- Act as day-to-day owner for a portfolio of existing B2B accounts.
- Respond to inbound customer emails and calls with VIP-level service.
- Troubleshoot account issues and escalate when needed.
- Monitor satisfaction, flag risks, and identify growth opportunities.
- Maintain account records and interaction history in CRM.
- Coordinate with Sales, Support, and Billing for a seamless experience.
- Manage renewals and reduce churn through high-touch engagement.
- Identify recurring pain points and relay feedback to leadership.
Skills
Tools
Job description
US Mobile is seeking a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role blends relationship management with concierge-style service, handling incoming calls and emails, resolving issues quickly, and ensuring each business client feels supported.
The ideal candidate is proactive, communicates well, and can juggle a high volume of touchpoints without losing a personal touch.
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