B2B Account Concierge | High-Touch Relationship Manager

Usmobile; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual offsite

Competitive salary

Gym reimbursement

Commute reimbursement

Flexible working hours

Professional development stipend

Flexible time off

Cell phone service

Job summary

US Mobile is hiring a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role blends relationship management with concierge-style service to ensure each business client feels supported and valued.

The ideal candidate thrives on proactive communication, manages a high volume of touchpoints, and collaborates across Sales, Support, and Billing to deliver seamless, white-glove service.

Qualifications

• 2–4 years of experience in account management or a similar B2B role.
• Excellent written and verbal communication skills with business clients.
• Service-first mindset with strong problem-solving and follow-through.
• Highly organized and able to manage multiple accounts and priorities simultaneously.
• Experience working with CRM and support ticketing tools.

Responsibilities

• Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
• Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
• Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution.
• Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
• Maintain accurate account records and interaction history in the CRM; coordinate cross-functionally with Sales, Support, and Billing for a seamless experience.
• Manage renewals and help minimize churn through high-touch relationship management.
• Identify recurring pain points and provide feedback to leadership on improvements to the customer experience.

Skills

Account management

Customer success

Communication

CRM software

Problem-solving

Organization

Multitasking

Tools

CRM software

Support ticketing tools

Job description

US Mobile is hiring a mid-level Account Manager to serve as the primary point of contact for our existing B2B customers. This role blends relationship management with concierge-style service to ensure each business client feels supported and valued.

The ideal candidate thrives on proactive communication, manages a high volume of touchpoints, and collaborates across Sales, Support, and Billing to deliver seamless, white-glove service.